FAQs

FAQs at Keyanimations


  • How to order animation at Keyanimations?

    Answer:

      1. Before making your first order, you should register for a new account
      2. Login and select your favourite animation template
      3. Upload your logo or image in a requested file format (e.g. PNG format)
      4. Choose your favourite color or text if applicable
      5. Click “Add to Cart" and check out
      6. Once payment is confirmed, your order will be created and given a unique order number
      7. Notification email with Preview layout of your animation will be sent to you by email for the confirmation
      8. You can enjoy THREE times of free amendments without any charges
      9. Once the Preview layout is confirmed, completed animation file will be sent to you by a google link within 3 working days

    • What I need to pay attention on files transferring before making order?

      Answer:

      1. You are responsible for scanning all transferred files for viruses and malware. We will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
      2. We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.
      3. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
      4. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

      • What can I do if I want to make order cancellation?

        Answer:

        Order cancellation can be made only if you have justification which accepted by us. In addition, the request should be made before the confirmation of the Preview layout of your animation. Once the preview layout is confirmed, no cancellation is accepted. 


        • What are the Content Standards?

          Answer:

          Content standards ("Content Standards") apply to any and all material which you contribute to our Site ("Contributions"), any images, logos, text, videos that you upload in order to create an animation ("Customer Materials"), and to any Interactive Services associated with our Site. 


          You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.


          Contributions must:

          • Be accurate (where they state facts).
          • Be genuinely held (where they state opinions).
          • Comply with applicable law in any country from which they are posted.

          Contributions, Customer Materials and any animations created ("Animations") must not:

          • Contain any material which is defamatory of any person.
          • Contain any material which is obscene, offensive, hateful or inflammatory.
          • Promote sexually explicit material.
          • Promote violence.
          • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
          • Infringe any copyright, database right or trade mark of any other person.
          • Be likely to deceive any person.
          • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
          • Promote any illegal activity.
          • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
          • Be likely to harass, upset, embarrass, alarm or annoy any other person.
          • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
          • Give the impression that they emanate from us, if this is not the case.
          • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

          When you create an animation using our Site ("Animations") you may be required to upload logos, images or text ("Customer Materials"). You must be the lawful owner or licensee of any such Customer Materials and any such Customer Materials must comply with our Content Standards mentioned.


          Where you have purchased an Animation, then your use of that Animation will be subject to our Animation Licence or Extended Animation Licence.


          • What format of the logo should be uploaded to the Site?

            Answer:

            You are recommended providing logo in PNG format because the background is transparent, any special requirement subject to the description which posted at the animation page.


            • What format of the animation video would be provided?

              Answer:

              All logo animation would be provided in .mp4 format with free default music included.


              • How long is the lead time for the animation production?

                Answer:

                It needs 3 working days for the animation production after the confirmation of its Preview layout.


                • How can I receive the animation?

                  Answer:

                  All animations will be provided by email with a private google link.


                  • Can I make amendment before the confirmation of the preview layout?

                    Answer:

                    Yes. We offer THREE free amendments without any charges before the confirmation. Reorder is required if three amendments are made.




                    • What is the limitation of customization of each animation?

                      Answer:

                      Each animation would have their default location and size of the animated images and fonts. The length of text refers to the description at the animation page. 


                      • Can I use other language for the animation except English?

                        Answer:

                        All animations are applied for languages of Classical Latin alphabets.


                        • What are the rights I offer you to use content I upload?

                          Answer:

                          Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.


                          When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the service provided by the website and across different media.


                          • What are the rights I offer you to use Customer Materials I upload?

                            Answer:

                            Any Customer Materials you upload to our Site will be considered non-confidential. You retain all ownership rights in your Customer Materials, but you grant us a non-exclusive licence to use, store and copy that content for the purposes of providing you with the relevant service on our Site.